The Power Of Personalization: Keys To Customer Satisfaction With Eric Melchor

TLEP 70 | Customer Satisfaction

Special guest Eric Melchor is Personalization Geek for OptiMonk. He has gone from 0-40,000 users in just a few years and have over 500 five-star ratings on Shopify. OptiMonk’s mission is to empower the average online business with Amazon-like personalization superpowers. This episode discusses the changing consumer preferences and the importance of personalization for businesses. […]

Creating The Best Customer Experience With Irina Poddubnaia

TLEP 39 | Customer Experience

  Let’s talk about fulfillment for a change. Why? Because you can have the greatest show on the planet, but if your customer has to wait 4 weeks for his orders without communication, it’s going to create issues. Tune in to find out how setting shipment expectations can make or break a business. After all, […]