FAQ

Answers to all your questions in one place

Video and livestream are shoppable on your site, a blog, email, SMS, a 3rd party webpage, and now also shoppable on social media too (Instagram, Facebook, Youtube)! It’s your data, your ecommerce, your inventory.

Each video become an extension of your ecommerce with in video checkout.

Frequently Asked Questions

General Questions

  • Mid Size Brands & retailers: Create an engaging liveshopping front end on your website easily. Work with our partners or your marketing agency to meet your customer where they are thanks to our integration with Facebook, Youtube & Instagram.
  • Video Marketer: Host videos on any webpage with in video checkout. Embed your shoppable video on your email marketing campaign. Analyze data and understand your viewers behaviors. Retarget audience in your marketing campaign.
  • Marketplace: Seamlessly manage multiple hosts and brands. Run multiple livestreams all on one webpage.
  • Creators: Easily add products to sell on your content from our rich products library. Connect and promote across various social media.
  • Marketing Agencies: Onboard brands easily, invite creators, let them connect their social media handle and analyze performance.
eStreamly integrates with your e-commerce environment. We seamlessly integrate with Shopify, WooCommerce, BigCommerce, Magento and are always working on new integrations.
Your shoppable livestream & videos can be added on your website, 3rd party website, email, SmS, Mobile app, social media.

Yes! We currently support Facebook, Youtube and Instagram.

For livestream, when your live goes on, you can connect your social media handle, and we will push a link with your content that will make the all experience shoppable.

Unfortunately at the moment, we do not support TikTok. Nevertheless, we work with partners that can create affordable and effective multi-platform videocommerce experiences, that includes TikTok.
Unfortunately at the moment, we do not support Amazon Live 🙁

In Video Checkout

  • eStreamly offer various payment solutions 

    • Through your ecommerce platform: eStreamly leverage platform checkout when possible 
    • Through Stripe: eStreamly connect to your bank account and sales proceed are deposited on your account automatically. On the stripe dashboard you can access all transactions information, manage data and more
    • Through our payment gateway network: eStreamly connect directly to your payment processors, so you have maximum control. 

    Shoppers can pay with credit or debit cards via Apple Pay, Google Pay…

Yes! Data is yours. After your live you can review detailed analytic reports & insights.
Yes, once the livestream is over the recording will be available and fully shoppable
It takes less than 5 minutes to set up the livestream or shoppable video. For livestream, most users will tag products in advance, but you can also add products during the live.

Potentially. We work with extremely talented, professional on-camera talent experienced in livestream selling. 

We also have built over the year a network of video commerce experts that can support you through your journey.

We love our customers, and we support them however they need. Join our community of expert and let’s grow together.  

Do you prefer a complete hands-on experience? From content discussion, to promotion recommendations to live sales training, we have programs that can support your needs. Our team is a group of passionate people that can’t wait to work with you.

You can do both! eStreamly developed a proprietary technology that enables video & livestream shopping interactivity on pre-recorded videos.
Yes, absolutely, there is no need to set up a Facebook shop. As a result, you or any influencers can do a Facebook live on their own personal social media handle and sell products, without issues while you still remain in control of the data and payment process.

Getting Started

Pick your plan and our team will connect with you to integrate with your e-commerce platform. You can easily create your first shoppable video or schedule your livestream shopping show freely in just a few minutes.

It takes 3-5 business days

Customization of the player is possible with the flexible plan, ask us today
Estreamly makes video commerce easy. We understand it may be new to you and may not be sure of your need. Our contract is month to month, and we offer discounts for long terms contracts.
Do you want to experience the technology and test it before hands? We can provide you access to a sandbox, connected to a sandbox store.

Unless you need white gloves services or have a custom commerce environment, we don’t charge onboarding fees. 

 
 

Yes, you can easily customize the player to fit your brand identity. 

 
 

Production

Sure, glad you ask! Sound like you’re a pro streamer! We can certainly take your feed as input to eStreamly! We also have the ability to connect to your mixing board through API!

Our checkout is flexible and can customize the experience to your needs. 

 

We are not storing any critical consumer information. All payment information is encrypted at the time of input. We leverage your platform or processor tokenization & forms to insure maximum security. 

The shopping experience happen on social media. Shopper is not redirected to your site. eStreamly technology is very different from most players because the payment & cart is on the video itself. We created a cart on the video. Shoppers payment will be approved by your payment processor existing payment railway. All data is tokenized for maximum security. Once transaction return validated, we automatically push the order to your ecommerce that will trigger all automation you already have set up. When transaction is completed, shoppers can continue watching, buy more or continue their journey on social media. 

It’s your customers, your data. You own and have full control over transactions and each viewer’s information.

 

You are. Videos are an extension of your ecommerce

Yes, operating rules of your ecommerce are followed.

 

Yes it is, we actually don’t store sensitive information and tokenize data for maximum security. We also do regular security audit, feel free to ask.

 
 

Liveshopping

Yes, you can definitely ask a question while I have the purchase screen up. In fact, the video will always be viewable at anytime. 
 
We do offer polling. Polling is only accessible to viewers that are not exploring your products. We prioritize product purchase over engagement. 
The product widget is fully movable by the users, and we also have a button to hide the chat.
Absolutely. We are also soon supporting meeting scheduling.

We recommend creating events of 30 minutes minimum as we see pick of audience typically after 20 minutes. Our data also show that on average, shoppers spend 8 minutes watching a live event. The more engaging your content is, the longer the audience will stay and take action.

It is good practice to regularly (+/- 10 minutes) reintroduce yourself, your product and what’s special about this event. We had a great podcast episode on this topic with a former QVC host. 

We love our customers, and we support them however they need. Join our community of expert and let’s grow together.  

Do you prefer a complete hands-on experience? From content discussion, to promotion recommendations to live sales training, we have programs that can support your needs. Our team is a group of passionate people that can’t wait to work with you.

You can do both! eStreamly developed a proprietary technology that enables video & livestream shopping interactivity on pre-recorded videos.